Quality Assurance Policy

K.D. Flavell & Sons Welding Specialists - Policies

K.D.Flavell & Sons recognise the importance of developing and maintaining quality standards in all of our work activities. Only by continued customer satisfaction at every level will we achieve the profitable growth necessary to improve our company status within local industry and enhance areas such as premises, facilities and professional competence.

It is therefore our policy to do all that is reasonably practicable to meet and even surpass client expectations. We have introduced an approach based upon continued improvement which encompasses both internal and external customer needs. Using ISO 9002 as a foundation a formal system of quality practices has been constructed by which to guide staff in the fulfilment of their duties and guarantee contractual compliance.

Co-operation on the part of all employees is vital to the success of our quality policy objectives and will be actively encouraged.

Overall responsibility for implementation and monitoring of the policy is rested in Mr. T.D. Flavell Quality Director and he will be assisted in this by Mr. M.J.Curry Quality Manager in association with the other members of the Management Team.